The Role of Ombuds Services in Resolving Organisational Conflict

Overview

This insightful conversation explores the crucial role Ombuds services play in resolving workplace conflicts and how mediator skills are essential in achieving resolution. CEDR's Chief Executive, James South speaks with four experts who bring extensive experience from both public and private sectors: Dr Youssoupha Niang, Judit Revesz, James Claxton and Estelle Ghyselinck.

Key topics include:

💡 The reasons for setting up Ombuds services and the issues they address.

💡 How mediator skills are critical to handling sensitive cases.

💡 Practical tips for running a successful Ombuds service.

💡 Lessons learned from Ombuds services in international public institutions and their impact on private sector organisations.