CEDR-Accredited Mediator Spotlight | Tony Coveney

In this video, Tony covers:

00:00 - Intro: Managed conflict is how you get better deals

00:30 - Why did you want to become a CEDR-Accredited Mediator?

01:56 - Working on infrastructure projects

05:26 - Creating safe spaces that allow employees to speak up

07:06 - The importance of managed conflict

08:36 - Are conflict engagement skills for managers overlooked?

11:58 - What are the benefits of the roleplay sessions on the course?

14:27 - What are your plans for the future?