How do I make a complaint about a commercial mediation?
We are committed to providing a professional, fair and high-quality mediation service. If you are dissatisfied with any aspect of the service provided by one of our commercial mediators or our case management team, you can make a formal complaint under our Commercial Mediation Complaints Procedure.
Complaints should normally be submitted within three months of the mediation ending and should include your contact details, case reference (if applicable), details of your complaint, and the outcome you are seeking.
We aim to acknowledge complaints within 2 working days and provide a substantive response within 15 working days. If you remain dissatisfied after our initial response, you may request a review under Stage 2 of our complaints process.
Read our full Commercial Mediation Complaints Procedure or contact us at complaints@cedr.com for further information.