00:00 - Introduction
00:17 - How your career started
01:28 - You should train to become a mediator
02:13 - The benefits of training with CEDR
03:57 - The skills that I gained from CEDR saved me
05:04 - How mediation works in practice
08:34 - The value of an In-House mediation process
09:33 - The importance of being independent as a mediator
10:26 - Equipping managers with the skills
12:09 - How to progress the mediation process