Mediation will normally happen after previous discussions have stalled. The mediator will guide the dispute in a constructive way to open up negotiations.
If you are considering mediation, it likely means you are in a situation where negotiations have hit a roadblock or have been challenging so far.
Mediators are impartial professionals trained to utilise their expertise and the mediation process to help resolve disputes and facilitate discussions to reach an agreement.
The mediator will work actively with both parties to help the parties to explain their views; generate options and work towards a negotiated settlement.
You can read more about why choosing mediation is a great option here.