What is CISAS?

CISAS is an Ofcom-approved dispute resolution scheme for the communications sector, operated by Centre for Effective Dispute Resolution (CEDR).

CISAS is an Ofcom-approved dispute resolution scheme for the communications sector, operated by Centre for Effective Dispute Resolution (CEDR).

All communications providers (CP’s) providing services to consumers and small businesses, and who are subject to General Condition C4 of the Communications Act 2003, must be registered with an approved scheme.

How we've helped:

Do you need to make a complaint about a communications provider?

Please visit https://cisas.co.uk/ to begin your complaint. You'll find relevant help and guides, more information on the complaints process, and the portal to begin your complaint.