What does a Client Relationship Associate do?
At CEDR, a dedicated Client Relationship Associate takes the time to understand your dispute and personally connects you with the right mediator - then supports you every step of the way.
We Match People, Not Profiles
Our Client Relationship Associates bring together mediation knowledge, commercial insight, and genuine care for your outcome.
From your first enquiry to your final follow-up, you have a dedicated professional who knows your case, anticipates your needs, and ensures nothing falls through the cracks.
It's the kind of service that comes from 35 years of understanding one simple truth: successful mediation isn't just about finding any mediator - it's about finding your mediator.
Your CRA will:
- Understand your dispute inside out – We dig deep into the dynamics, stakes, and nuances of your case to ensure we're not just matching skills, but finding the right human fit.
- Hand-select your mediator – Based on sector expertise, case complexity, communication style, and personal preferences like languages spoken, we recommend the mediator best placed to help you reach resolution.
- Manage everything from start to finish – From paperwork and scheduling to pre-mediation preparation and follow-up, your CRA handles every detail so you can focus on what matters: resolving your dispute.
This is mediation with a human touch - because disputes aren't solved by algorithms; they're solved by the right people working together.
Contact the team now at adr@cedr.com or call (0)20 7536 6060.