CEDR Case Study
Enhancing Workplace Relationships Through Mediation
How Channel 4 partnered with CEDR to develop an intense and practical 4-day training programme to certify 10 employees from across the business as mediators.
Partnership Overview
Like all businesses, challenges around workplace conflict have the potential to disrupt productivity and harmony, with the potential to turn into time consuming and expensive legal processes.
Channel 4 identified a pressing need to strengthen its ability to manage workplace conflict proactively.
To support a culture of open dialogue and early resolution, Channel 4 wanted to enhance the skills of their People Team in mediation and conflict management.
Being able to confidently engage with challenging situations and topics and dynamics in the workplace requires not only a comprehensive skill set, but also confidence to be able to use them.
This is why Channel 4 partnered with CEDR to develop an intense and practical 4-day training programme to certify 10 employees from across the business as mediators.
The 4-day programme included:
- Intense learning days focussed on core mediation skills including active listening, managing emotions and conflict styles.
- Simulated role-plays, mirroring the types of issues and cases faced within the business
- Personal coaching and feedback to embed skills and improve individual performance and confidence
“Workplace relationship management, negotiation and conflict can really stop us getting things done and can escalate into time consuming and expensive legal issues. To work through these things when, or if, they arise at Channel 4, last week I became a certified Mediator. Many days of learning, assessment and role play was intense and fascinating. Thanks to CEDR for the training.”
Janine Smith
Head of Creative and Culture
“Really pleased to be certified as a Channel 4 Mediator by CEDR. Had a brilliant but intense few days with some Channel 4 cohorts learning valuable dispute resolution skills and now looking forward to putting them into practice.”
Rebecca Strong
Senior Legal and Business Affairs Manager
“Best course I have ever done with the best facilitators I have ever experienced.”
Adam Milner
Senior Human Resources Business Partner
“This group showed exceptional engagement in mediation training, dedicating four busy days to develop valuable skills for resolving informal conflict at work. Mediation requires resilience, emotional intelligence, and expertise, all of which they demonstrated fully. Their enthusiasm and commitment to applying what they learned reaffirmed my belief that this was highly beneficial for individuals and the business alike. CEDR deliver an excellent programme with first class tutors.”
Sarah Tegerdine
Head of People Partnering
About Channel 4
Channel 4 is free-to-air and freely available to all of the UK. They are home to a best-in-class streaming service, six distinctive TV channels and a thriving audience on social platforms.
Their purpose is to create change through entertainment. They do this by representing unheard voices, challenging with purpose and reinventing entertainment.
Want to learn more about our work?
Get in touch to learn more about how we helped Channel 4 and other organisations enhance their ability to manage and resolve conflict.
